SHIPPING & RETURNS
Terms of use
Once you visit our platform(website) and start using it, you agree to our terms of use. Any product of our brand , if purchased from a third party source other than us then we aren't responsible for its quality and genuinity. In such case, any claim or complaints for poor quality or service will not be entertained by us. we request you to puchase our products and services from our website only for better customer experience and to avail the best of our services.
Shipping & Delivery
Generally shipping takes place within 2 days once you place your order and will be delivered to your location within 7 working days.We have shipyaari and Shiprocket as our courier partners, in case of unaccessible location we can ship your order through India post.
Return Policy
Refund is applcable for 7 days only, once you receive the order you will be having 7 days t place a return, return are applicable on wrong shipment or defective product within 7 days from the date of delivery, if you received the product other than the product you have ordered or you have received a defective product, then the return is applicable.
Cancellation Policy
For cancellation of an order please contact us at pinakin.swati@gmail.com or 8447093070,9560121077.
Refund Policy
Once we approve the return request, you will receive a full refund of your invoice value. After approval, refund amount will be transferred in your bank account within 48 Hrs, amount disbursed may take 2-3 working days to reflect in your bank account.
Privacy policy
We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how PINAKIN collect, use, share or otherwise process your personal information through PINAKIN website www.rudrakshastore.myshopmatic.com. While you may be able to browse certain sections of the Platform without registering with us, however, please note we do not offer any product/service under this Platform outside India. By visiting this Platform, providing your information or availing out product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform. 1. Collection of Your Information When you use our Platform, we collect and store your information which is provided by you from time to time. In general, you can browse the Platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product or feature on the Platform. We collect personal information (such as email address, delivery address, name, phone number, credit card/debit card and other payment instrument details) from you when you set up an account or transact with us. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services) do require registration. We do use your contact information to send you offers based on your previous orders and your interests. 2. Links to Other Sites Our Platform may provide links to other websites or application that may collect personal information about you. We are not responsible for the privacy practices or the content of those linked websites. 3. Security Precautions We maintain reasonable physical, electronic and procedural safeguards to protect your information.